Terms and Conditions

Last Updated: 23.11.2025

Welcome to Repmac Limited. These Terms and Conditions ("Terms") govern your use of our website www.repmac.co.uk (the "Website") and the purchase of products or services from our online store. By accessing or using our Website, you agree to comply with these Terms.

1. General Terms

  • You must be at least 18 years old or have parental consent to use our Website.

  • By placing an order, you confirm that all information provided is accurate and complete.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

  • These Terms comply with the UK Consumer Rights Act 2015.

2. Products and Orders

  • All product descriptions, pricing, and availability are subject to change without notice.

  • We strive for accuracy but do not guarantee that product descriptions or prices are error-free.

  • We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected fraud.

  • Consumers have the right to receive goods that are of satisfactory quality, fit for purpose, and as described under the Consumer Rights Act 2015.

3. Payments

  • We accept payment methods as specified on the Website.

  • Payments must be made in full before orders are processed and shipped.

  • Transactions are processed securely, but we are not responsible for third-party payment provider errors.

  • Consumers have the right to receive a refund within 14 days if they cancel an online purchase under the UK Consumer Contracts Regulations.

4. Shipping and Returns

  • Shipping times and costs are outlined on our Website and are subject to change.

  • We are not responsible for shipping delays beyond our control.

  • Returns and exchanges are subject to our Return Policy, which can be found [insert link to Return Policy].

  • Consumers have the right to return faulty goods within 30 days for a full refund under the Consumer Rights Act 2015.

5. Intellectual Property

  • All content on our Website, including text, images, and logos, is our property or used with permission.

  • You may not reproduce, distribute, or modify our content without written permission.

6. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our Website or products.

  • Our total liability for any claim is limited to the amount paid for the specific product or service in question, except where prohibited by UK consumer law.

7. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be resolved in the courts of England and Wales.

8. Changes to These Terms

  • We may update these Terms from time to time. Changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions about these Terms, please contact us at: hello@repmac.ltd

3-Year Product Warranty

We’re proud of the quality of our windows and blinds, and we want you to feel confident in your purchase. That’s why all our products come with a 3-year warranty from the date of purchase.

What’s Covered

This warranty covers any faults in materials, construction, or components under normal use. If a product develops a fault during the warranty period, we’ll provide a full replacement or replacement components, at our discretion.

What’s Not Covered

Our warranty does not cover:

  • Labour or fitting costs

  • Damage caused by misuse, incorrect installation, or accidental damage

  • Normal wear and tear

  • Any indirect or consequential losses, including damage to your vehicle or third-party property

This warranty applies only to the original product and purchaser and cannot be transferred.

How to Make a Claim

If you believe your product has a manufacturing fault, please contact us with proof of purchase and details of the issue. We’ll guide you through the simple warranty claim process.

Your Legal Rights

This warranty is offered in addition to your statutory rights under UK consumer law, which remain unaffected.

Privacy Policy

Effective Date: 23.11.2025
Last Updated: 23.11.2025

1. Introduction
Welcome to Repmac Ltd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.repmac.ltd and purchase our products.

2. Data Controller Information
Repmac Limited
3 Farncombe Lane,
Oakwood,
Derby
DE21 2AY

hello@repmac.ltd
07925 523333

3. Data We Collect
We collect the following types of personal data:

  • Identity Information: Name, surname, date of birth.

  • Contact Information: Email address, phone number, billing/shipping address.

  • Payment Information: Payment method details (we do not store card details).

  • Technical Information: IP address, browser type, operating system, and browsing activity.

  • Marketing Preferences: Preferences regarding promotional emails and offers.

4. How We Collect Data
We collect data when you:

  • Register for an account.

  • Make a purchase.

  • Subscribe to our newsletter.

  • Contact us for customer support.

  • Use cookies and similar tracking technologies.

5. Purpose of Processing
We use your personal data for the following purposes:

  • To process and deliver your orders.

  • To manage your account and provide customer support.

  • To improve our website, services, and user experience.

  • To send promotional offers and newsletters (if you opt-in).

  • To comply with legal obligations.

6. Legal Basis for Processing
We process your data based on:

  • Contractual necessity: To fulfill purchases and provide services.

  • Legitimate interests: Improving our services and marketing.

  • Consent: For marketing communications.

  • Legal obligations: Compliance with applicable laws.

7. Data Sharing and Third Parties
We may share your data with:

  • Payment processors (e.g., Stripe, PayPal).

  • Shipping and logistics providers.

  • Marketing and analytics services (e.g., Google Analytics).

  • Law enforcement or regulatory bodies when required.

8. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • Adequacy decisions by the European Commission.

9. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy. Legal or regulatory obligations may require extended retention periods.

10. Your Rights
Under the GDPR, you have the following rights:

  • Right to Access: Request access to your personal data.

  • Right to Rectification: Request corrections to inaccurate data.

  • Right to Erasure: Request deletion of your personal data.

  • Right to Restrict Processing: Request limitation on how we use your data.

  • Right to Data Portability: Request your data in a portable format.

  • Right to Object: Object to data processing in certain circumstances.

  • Right to Withdraw Consent: Withdraw consent for marketing communications.

To exercise these rights, contact us at hello@repmac.ltd

11. Security Measures
We implement security measures to protect your data, including encryption, access controls, and secure storage.

12. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience. For details, see our.

13. Updates to This Policy
We may update this Privacy Policy. Any changes will be posted on this page with a revised "Last Updated" date.

14. Contact Information
If you have questions about this Privacy Policy, contact us at:

Repmac Limited
3 Farncombe Lane,
Oakwood,
Derby
DE21 2AY

hello@repmac.ltd
07925 523333

This Privacy Policy ensures compliance with the General Data Protection Regulation (GDPR).

Cookie Policy

Last Updated: 23.11.2025

This Cookie Policy explains how Repmac Limited ("we," "us," or "our") uses cookies and similar technologies on our website www.repmac.co.uk (the "Website"). By using our Website, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help improve your browsing experience by remembering your preferences and providing anonymized tracking data to website owners.

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: Necessary for the proper functioning of our Website, such as enabling secure logins and navigation.

  • Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting data on page visits, traffic sources, and other metrics.

  • Functionality Cookies: Remember your preferences and settings to enhance your browsing experience.

  • Advertising and Third-Party Cookies: Used by third-party services to display relevant ads and track the effectiveness of ad campaigns.

3. Third-Party Cookies

Our Website may use third-party services, such as Google Analytics and Squarespace’s built-in analytics tools, which may set their own cookies. These cookies are managed by third parties and are subject to their respective privacy policies.

For more information, you can review the policies of these third-party providers:

4. Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to:

  • Delete cookies

  • Block cookies

  • Set preferences for certain websites

For guidance on managing cookies, visit https://www.allaboutcookies.org.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

6. Contact Us

If you have any questions about this Cookie Policy, you can contact us at: hello@repmac.ltd